This is how my day is starting so far for a Friday. It took a good fifteen to twenty minutes to scrap the layers of ice off my SUV and not fall and break my neck in the process. Then I decided to stop by McDonald’s to get breakfast for my family before dropping them off at school.
I used the drive-thru and place my order and proceeded to the window to pay. I hand the young girl a crisp new $20 and wait for my change. Other employees filter into her space and she’s obviously forgotten about me and my change. So I wait and she opens the window. I kindly ask for my change.
Now amnesia kicks in for her. “I didn’t give it to you.”
“No, I’m just sitting here enjoying the view of McDonald’s kitchen.”
She pushes some buttons on her screen and asks me to repeat my order which I do. She prints the receipt and takes it to the manager who has just switched the register drawers. Time is ticking and I have to be at work in less than twenty minutes. She returns after ten minutes and has me pull ahead to the second window for my food and change.
I get the food and check to make sure the order is right since the cars are stacked behind me since she continued to take orders while I did my visual tour of the kitchen. The woman at the second window asks me to pull forward and wait for the change. I have a pet peeve about being late for work. I hate being late unless it’s due to bad weather or an emergency, otherwise, I am never late for work. Time is ticking and my nerves are getting shorter. My daughter is watching me get angry and know how I get when I’m angry. Since no one from McDonald’s decides to grace me with their smiling face or my change, I go inside.
The manager sends an unsuspecting employee to face me. I was nice and asked her if someone could give me my change because I have to get to work; she relayed my message to the manager just as I gave it to her. The manager still refused to come from her office and face me but has the girl hand me $8 and said, “The manager said the drawer was only short $8.”
I’m really trying to remain calm and not make a scene and this girl is not the reason for my anger so I keep it together. I explain to her I spent $7 which I did not get a receipt since I didn’t get my change, but the receipt the girl printed from the register at the first window, is laying right here on the counter. She picks up the receipts and looks at it then at me.
To drive my point home, I asked her how could I spend $7 and get $8 in change and, if she could please ask a manager to come add that up for me because I’m curious how that works. She looked at me strangely but did as I asked and relayed my message. A few minutes later another manager came back with more money. I’m telling you with the invention of computers and other applications that are supposed to make our lives easier, the basic fundamentals of math and other common skills necessary to make it in this world have been destroyed. The manager was much older and lived in the era before computers and calculators and should have known it doesn’t take a genius to know if you spend $7 you can’t give $8 in change unless the amount given to pay for the purchase was a $20 or higher.
I used the drive-thru and place my order and proceeded to the window to pay. I hand the young girl a crisp new $20 and wait for my change. Other employees filter into her space and she’s obviously forgotten about me and my change. So I wait and she opens the window. I kindly ask for my change.
Now amnesia kicks in for her. “I didn’t give it to you.”
“No, I’m just sitting here enjoying the view of McDonald’s kitchen.”
She pushes some buttons on her screen and asks me to repeat my order which I do. She prints the receipt and takes it to the manager who has just switched the register drawers. Time is ticking and I have to be at work in less than twenty minutes. She returns after ten minutes and has me pull ahead to the second window for my food and change.
I get the food and check to make sure the order is right since the cars are stacked behind me since she continued to take orders while I did my visual tour of the kitchen. The woman at the second window asks me to pull forward and wait for the change. I have a pet peeve about being late for work. I hate being late unless it’s due to bad weather or an emergency, otherwise, I am never late for work. Time is ticking and my nerves are getting shorter. My daughter is watching me get angry and know how I get when I’m angry. Since no one from McDonald’s decides to grace me with their smiling face or my change, I go inside.
The manager sends an unsuspecting employee to face me. I was nice and asked her if someone could give me my change because I have to get to work; she relayed my message to the manager just as I gave it to her. The manager still refused to come from her office and face me but has the girl hand me $8 and said, “The manager said the drawer was only short $8.”
I’m really trying to remain calm and not make a scene and this girl is not the reason for my anger so I keep it together. I explain to her I spent $7 which I did not get a receipt since I didn’t get my change, but the receipt the girl printed from the register at the first window, is laying right here on the counter. She picks up the receipts and looks at it then at me.
To drive my point home, I asked her how could I spend $7 and get $8 in change and, if she could please ask a manager to come add that up for me because I’m curious how that works. She looked at me strangely but did as I asked and relayed my message. A few minutes later another manager came back with more money. I’m telling you with the invention of computers and other applications that are supposed to make our lives easier, the basic fundamentals of math and other common skills necessary to make it in this world have been destroyed. The manager was much older and lived in the era before computers and calculators and should have known it doesn’t take a genius to know if you spend $7 you can’t give $8 in change unless the amount given to pay for the purchase was a $20 or higher.
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